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Frequently Asked Questions
  • 1. Can you give a quote over the phone
  • 2. Have I got to do anything before the carpet clean?
  • 3. Will all the statins be removed?
  • 4. How long will the carpets take to dry?
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Answers Below

1  It is impossible for a reputable carpet cleaner or cleaner to give an honest quote over the phone and also for you to assess them. Moreover low costs means low power cold water machines and undesirable chemicals that soak the carpet for days.

It is advised that our technicians be on site for the final quote per square metre (m2) due to condition of the floor or upholstery, and level and type of soiling of carpet/upholstery, this is to get the true picture of spoilage and pre-treatment needed, as well as the actual size of rooms, stairs, hallway etc as sometimes this can be very much misrepresented over the phone.

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2 Yes It is best to hoover and clear the floor of any small or large items, and clear large furniture, the technicians will not move larger furniture as this may incur extra charges. Even though the technicians have an industrial hoover your carpet should be recently hoovered before we add biodegradable pre-spray solution. The pre-spray treatment breaks down soiling and spots (impurities) within the carpet or upholstery before the actual hot rinsing and steam cleaning.


3 Our technicians are highly professionals and only use professional cleaning solutions to achieve the best results possible. All cleans includes deodorisers, an Eco friendly Microsplitter spotter solution, and spot stain removers. However unknown or aged or set stains cannot be guaranteed to be removed.

4 Even though it is fine to walk on the carpets the drying time is between 2 and 4 hours, depending on the level of soiling and temperature of environment.

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We provide safe
effective cleaning

At Carpet Monkey we like to do our bit in helping the environment. We always try to use less abrasive chemicals and machines. Now a lot of the tools and products we use to clean and restore carpets and hard flooring are eco-friendly. Natural and gentle products are always preferred by us and our customers due to their many benefits.

Less Abrasive: Helps your fibre and hard surfaces last longer Quicker Drying Times: So you can get on with your work Child & Pet Friendly: Safer for allergies, small children and your fluffy buddy Smells Better: Keeps the air in your house smelling less ‘chemically’ after each clean Better Air Quality: Less of a need to ‘air out’ an area More Knowledge of Ingredients: Names you can actually pronounce and understand

Why You Should Choose Us

Reasons To Choose Us
  • Qualified

  • Service on

  • Affordable

  • Reliable

  • Special

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